Questions, answered plainly
Can't find yours? Ask us. A real person will answer.
The basics
What does Fusion Tactix do?
We build websites for small businesses and then take care of them. After your site is live, you get a private chat with our team and our AI. When you want a change, you send a message and it gets done.
Do I need to be good with computers?
No. If you can send a text, you can run your website with us. Tell us what you want in plain words. A photo or a screenshot helps too. We handle the rest.
How do I get started?
Book a call with a real person on our team. Tell us about your business, and bring a link to a website you love if you have one. We build a first version of your site, so you have something real to react to. Then we look at it together.
Do I see my site before it goes live?
Yes. We build a first version and walk through it with you. We keep changing it until you love it. Then we put it online.
What if I already have a website?
That's fine. Send us your current site and a site you love. We'll build a new version and help you move over.
Can my site take bookings?
Yes. We link or connect your site to the booking app you already use. It's included in every plan. Your customers can book right from your site.
Where are you based?
We're US based, and there's no offshore team. We work with small businesses anywhere in the United States.
Making changes
What kinds of changes can I ask for?
Just ask in your chat. Our AI knows what you can ask for, so you don't need to learn any rules. Most everyday changes are quick: new photos, prices, hours, a new page, a sale banner, a form update. If a request is bigger, our AI tells you, and a real person on our team reviews it before anything changes.
How fast are changes made?
Most changes are done in seconds, and some take up to about 10 minutes. When a person on our team needs to step in, like for a bigger change, please give us up to about 48 hours. We'll always let you know which kind it is.
Is it a person or the AI making my changes?
Both. We're a hybrid. Our AI does the busy work, and real people on our team check it and answer your questions. You can always talk to a person in your chat.
Staying in control
Can I break my website?
No. Our AI works inside guard rails we set, so a change can't break your site. And if you don't like a change, it can be undone.
What if I change my mind?
Just say so in your chat. We keep earlier versions of your site, so we can put things back the way they were.
Can I make changes myself?
Yes. On the Do it yourself plan you have the controls, so you can make changes any time without waiting on us. Our team is still in your chat if you need help.
Plans and pricing
How much does it cost?
Our pricing page always has the current plans and prices. Every plan includes hosting, security, backups and updates, with no add-ons. Bigger projects get a flat quote before we start.
What's the difference between the plans?
It comes down to who makes the changes and how much of our team's time you get. On Do it yourself, you make changes with our AI, inside our guard rails. On Done for you, you ask and our team makes them. Growth adds more team time, first-in-line help and an AI assistant for your business. Enterprise is built around bigger businesses.
Is there a contract?
No long contract. Monthly plans are month to month. If you pay for a year up front, you get a lower price, and that yearly payment is non-refundable.
Can I cancel?
Yes. Monthly plans can be canceled anytime. Just tell us in your chat. Yearly plans are paid up front and aren't refunded. If you cancel, we'll walk you through what happens with your site and your domain.
Do I need to find my own hosting?
No. We host your site for you. Security, backups and updates are included, and there's nothing for you to set up.
The technical stuff
Can you help with my domain name?
Yes. If you don't have one yet, we can help you pick a good one and buy it for you. If you already have one, we can move it over to us.
Do I own my domain name?
If you move a domain you already own over to us, it's still yours. If we buy one for you, we'll explain how ownership works before we buy it.
Will my site work on phones?
Yes. Most of your customers will see your site on a phone, so we build every page to read well there first.
Will people find me on Google?
Search is built into every plan. We build your site on fast, secure, modern tools (Astro and Cloudflare), so pages load quickly, even on phones. Every page gets the basics Google looks for, like clear titles and your business details. Nobody can promise a top spot on Google, and we won't either.
Still have a question?
Book a call. You'll get a straight answer from a real person.